We have developed this policy because we want you to feel confident about the privacy and the security of your personal information. Acorn are registered under the data protection laws in Jersey and we reference the following legislation:
Data Protection (Jersey) Law 2005.
Hereinafter known as the “Acts”.
Marketing and communication
We would like to send you information about Acorn products and services which may be of interest to you. We would also like to send you news and information. By becoming a customer of Acorn you are consenting to us contacting you for marketing purposes.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes you may contact us at email@example.com and ask to be unsubscribed from our emails.
We may from time to time offer joint or co-branded products and services.
What information do we collect about you?
We collect information about you when you submit an enquiry to us, call or email us to discuss a product or service, become our client, apply to use any of our services or contact us in person, by telephone, by e-mail or by post. We also collect information from you when you voluntarily complete customer surveys, provide feedback or complete a contact form on our website. When you access or use our websites, website usage information is collected using cookies.
How will we use your information?
We collect information about you for the following reasons:
• to process your application to use our services;
• to assist us in providing you with the services that you are requesting;
• to verify your identity to help prevent money laundering and financial crime;
• to help protect your information and prevent unauthorised access to your information;
• to send you general and marketing communications;
• to help us administer the website and improve your browsing experience; and
• to help to improve the services we provide to you.
We may use, collect and share your information (including but not limited to, information from cookies, log files, location data, and usage data) with businesses that are legally part of the same group of companies within Acorn, or that become part of that group in order to facilitate the objectives listed above.
Information may be disclosed to any of our employees, officers, agents, suppliers or third parties where this is necessary to enable us to provide our services to you or to allow us to comply with our legal or regulatory obligations.
Third parties with whom we will share your information and the reasons for this are as follows:
• Credit reference agencies, fraud prevention agencies and related service providers: We may use credit reference agencies and fraud protection agencies to help us make decisions. We may do this when you first approach us to provide our services to you, as part of the provision of services to you, and thereafter as required. A third party provides us with an electronic identity verification system, which we may use to verify your identity. This requires us to send your information electronically to a third party who will then pass information on to credit reference and fraud prevention agencies. See below “Credit reference agencies and Fraud Protection Agencies” for more information
• Brokers, intermediaries, service providers: Sometimes we share information with brokers, intermediaries, and service providers in order to ensure we can provide and CIDS maintain the provision of services to you.
• Regulators: The Jersey Financial Services Commission, other regulatory bodies and some government agencies have a legal right to access the information we hold. We have a legal obligation to disclose information we hold to such bodies.
• Our professional advisers: Our appointed auditors, accountants, lawyers and other professional advisers some times require access to the information we hold in order to advise us.
• Shareholders: Our shareholders may sometimes require access to the information we hold in order to assist us with the management of the business.
Credit reference and Fraud Protection Agencies
When you apply for finance the Company will check the following records about you and others including business partners:
• Our own;
• Personal and business (if applicable) records at credit reference agencies: (CRAs) When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information; and
• Those at fraud prevention agencies (FPAs): We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts on how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt.
This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
If you give us false or inaccurate information and we suspect or identify fraud, we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
You can contact the CRAs currently operating in the UK and Jersey; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
• CIDS, http://www.cidsltd.com/contact.html or call 01481 713 050
• Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF or call 0870 241 6212 or visit www.experian.co.uk
• Equifax PLC, Credit File Advice Centre, PO Box 3011, Bradford, BD1 5US or call 0870 010 0583 or visit www.myequifax.co.uk
• CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 060 1414
How we protect your personal information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use firewalls to help prevent unauthorised persons from gaining access to your personal information.
We also require those parties to whom we transfer personal information to comply with the same.
Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through this website or by email. You accept that you use this website and receive emails from Acorn at your own risk and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data.
Retention of your personal information: In accordance with the Acts we will ensure your personal information is not kept longer than necessary for the relevant purpose or to assist with managing the provision of services to you by Acorn. Where personal information which we hold is known to be unreliable, irrelevant or excessive, we will delete it securely, as soon as possible.
Will your personal information be transferred outside The EU?
We may share your personal information with our service providers and other related companies in the Acorn Group and this may involve transferring it to countries outside The EU whose data protection laws may not be as extensive as those which apply to us. Where we do transfer your personal information to a country outside The EU, we will ensure that we do this in accordance with the Acts (for example, by putting in place an appropriate data transfer agreement). We will do this with a view to ensuring that the level of protection which applies to your personal information processed in these countries is similar to that which applies within The EU.
Access to information
You have the right to see the information that we hold about you and you have the right to get any inaccurate information that we have about your corrected.
If you would like a copy of some or all of the personal information we hold about you, please contact us using the contact details below. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate. We may charge a nominal fee in order to cover some of our administration costs in responding to your request. We are permitted to do this under the relevant Acts which govern our businesses.
To exercise these choices and rights, write to The Data Controller, Acorn Finance Limited, Windward House, La Route de la Liberation, St Helier, Jersey, JE2 3BQ, or email us on firstname.lastname@example.org.
You may opt out of receiving information regarding our products and services from us by emailing your request to the above email address.